If you face a problem with the use of Eocortex products, our technical support service will always come to the rescue. Any customer can contact the technical team via messengers, as well as send an email and get immediate help.
Technical support is one of the main competitive advantages of Eocortex customer service. As we are developing all components of Eocortex by ourselves, our specialists know best how to help you with any tasks. For 2022 alone, the average technical support rating from users is 4.97 out of 5. At the same time, 92% of our users say that their problem was easily solved in one call.
Technical support specialists can solve issues related to licensing and protection, selection of parameters and system settings, deal with video playback and teach analytics, all this is absolutely free for all Eocortex users.
And for large customers, Eocortex provides a special offer - priority technical support. The service includes a Technical Account Manager and a Pre-Sales engineer assigned to the client. They are working with partners to win projects: select the necessary equipment, help with the design of the video system and installation on site, quickly respond to any of your questions etc. In addition, the user will have an increased priority when contacting by email.
You can find more information about Eocortex technical support and contact details here.